Privacy Policy

Last updated: July 27, 2025

SocialBright is committed to protecting your privacy and safeguarding personal information. This Privacy Policy explains how we collect, use, store, and protect client and user data in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable regulations.

1. Information We Collect

We collect and process the following information:
Client information (e.g., name, date of birth, contact details, Medicaid ID)
Health and care plan data
Uploaded documents (e.g., consent forms, MEAs)
Case notes and tasks
Visit logs and appointment records
User account information (e.g., staff names, roles, login data)

2. How We Use Your Information

We use the collected data to:
Provide HIPAA-compliant case management services
Support client care planning, tracking, and documentation
Communicate with authorized users (e.g., case managers)
Monitor system performance and security

3. Data Security

SocialBright implements the following safeguards:
End-to-End Encryption (E2EE) for sensitive data
Role-Based Access Control (RBAC)
Encrypted storage of documents and records
Audit logs of user access and actions
Session timeouts and secure authentication

4. Your Rights

Clients and staff have the right to:
Access their information upon request
Correct inaccurate data
Request deletion where allowed by law
Receive a copy of our data practices upon request

5. Data Retention

We retain data for a minimum of 7 years as required for Medicaid compliance, unless longer retention is mandated by applicable laws.

6. Third-Party Sharing

We do not sell or share your information with third parties for marketing purposes. Data may be shared only:
With authorized staff or providers involved in client care
As required by law or legal process
With HIPAA-compliant services under Business Associate Agreements (BAAs)

7. Contact

If you have any questions about this Privacy Policy or our data practices, please contact:

Privacy Officer
Email: Heidi@socialbright.org

Questions? Contact info@socialbright.org